The Metropolitan Transportation Authority (MTA) and the New York State Department of Transportation (NYSDOT) have launched the 511 New York state travel information line to help the public with all MTA-related issues.

The MTA has reduced a previous selection of 117 separate public phone numbers into one single 511 free service to simplify public assistance.

With the new service, New Yorkers can request information about roads and bridges, traffic and congestion, ferries and public transportation run by other agencies.

The 511 service will direct MTA customers through a single portal with an interactive voice response system connecting to customer service and travel information for all MTA agencies.

The new gateway directs callers to information on all rail and transit schedules, trip planning, lost and found, MetroCard, rail ticket, or bridge and tunnel tolls; Mail & Ride; and other public services.