Q-Park, a leading provider of parking facilities in Europe, has begun using CreditCall’s payments services for parking machines and its Virtual Terminal for season ticket payments in the UK. CreditCall made the announcement on the first day of Parkex, Europe’s parking exhibition.

According to CreditCall, Q-Park has been able to reduce downtime and increase the speed of card payments with the use of its technology, which has resulted in improved service to customers.

In addition, Q-Park also benefits from WebMIS, a browser-based transaction management system of CreditCall, which enables Q-Park cashiers to access payment information in real-time, and to print duplicate receipts for customers.

The parking facility provider initially trialled the technology in September 2012 and noticed significant improvement in its service.

CreditCall‘s technology has been implemented across 40 Q-Park sites and will be introduced at the remaining ten locations this month.

Also, Q-Park’s legacy systems have been replaced with CreditCall’s Virtual Terminal, a web-based version of traditional credit card terminals, to manage online season ticket payments.

"Q-Park has been able to reduce downtime and increase the speed of card payments with the use of its technology, which has resulted in improved service to customers."

The software now links third party access systems and installations to make parking payments simpler and secure for customers.

Q-Park plans to use CreditCall for future sites across the UK and Ireland following the success of the first phase of implementation.

Q-Park finance director Steve Ellis said with high transaction volumes and a growing network of sites, the company needed a reliable and cost-effective solution that could meet customer demand.

"We knew CreditCall were the ones to turn to in the parking sector and they’ve delivered on their promise.

"With a trouble-free implementation, we’re in a position to manage payments effectively and continue the rollout to additional sites," Ellis added.

CreditCall offers card payment solutions including encryption for pay-and-display and pay-on-foot parking in the US, UK and Canada.

The company processes credit and debit card payments securely from unattended parking machines as well as from phone-based and online parking reservation systems.

CreditCall’s unattended payments solution is used in 20,000 parking terminals each day worldwide.