EastLink’s new tolling back office system is a tailored version of SICE’s Billing and Invoicing System (BIS). Since going live, the new system has been successfully processing the tolls and payments for the 250,000 vehicle trips and 1.2 million fully electronic toll point transactions made on EastLink each day.
The change-over to the new SICE system was completed over just one weekend. This was a remarkable achievement, including the migration of historical data for 560,000 customer accounts, 2.8 million casual user accounts, 3.4 million Australian DSRC tolling tags, 18 million Australian vehicles and 32 million trips.
"EastLink’s new tolling back office system from SICE is not just more efficient than the system it replaces. The new system adds new functionality that is tailored to our needs," said Doug Spencer-Roy from EastLink.
EastLink’s new SICE system provides the functionality of the previous system, including Australia-wide interoperability of tolling tags and tollways. The new SICE system adds numerous functional improvements specified by EastLink to assist customer service officers and customers. The new SICE system is also more efficient and operates with more real-time functionality compared to the previous system.
Unlike EastLink’s previous customer website, the new website is fully adaptive to different device types (e.g. mobile phones and tablets as well as desktop computers). The joint EastLink-SICE implementation team has been working on the project since February 2015.
"SICE is proud to be part of this project, and we will continue to support EastLink as their technology partner," said Manuel Gonzalez Arrojo, SICE Australia managing director.
"The tolling back office system project with EastLink has set the new benchmark for the tolling industry. The smooth data migration program has exceeded expectations, and improved upon previous successes of similar tolling system migrations in Australia. The most remarkable highlight is the new approach to the toll operator / tolling system developer relationship, which has provided value to both parties."