EVBox and ARC Europe have partnered to provide electric vehicle charging station assistance to EVBox customers across Europe.
ARC Europe is one of the largest suppliers of B2B roadside assistance and mobility solutions in Europe, while EVBox is one of the global leaders in electric vehicle charging station technology.
They have signed an electric vehicle (EV) assistance partnership to provide 24/7 technical support to EVBox customers across Europe.
This partnership will initially serve the Netherlands, Belgium, Luxembourg, Norway, Sweden, Denmark and Finland. By 2020 they expect to expand the assistance into France, England, Germany, Italy and Spain.
By entering into this strategic partnership with EVBox, ARC Europe will enhance its existing call centre capabilities, providing remote technical support from knowledgeable and experienced EV specialists to customers facing issues at charging stations.
EVBox CEO Kristof Vereenooghe said: “As more and more people switch to driving electric, providing the right service and road support becomes a crucial part of our offering.
“Our customers have to feel that no matter where they are or at what time, we will offer them the support to get back on the road. Our European collaboration with ARC Europe allows us to live up to these expectations, and we’re excited to continue expanding our European coverage.”
Strong investments from charge point operators, OEMs and governments show a clear trend for future charge stations. An expected one million private and public chargers will be available in Europe as of 2020, growing to an expected 15 million by 2030.
Ensuring full coverage for European EV-drivers
As the leader in the driving assistance landscape, ARC Europe’s collaboration with EVBox will extend and develop assistance services and anticipate future customer demands.
This is part of the industry’s natural evolution, including destinations at home, the office and along the roads to ensure full assistance coverage of EV-driver’s journeys.
ARC Europe group managing director Stefano Sarti said: “We will also provide assistance on the road with our mobile charging modules, empowering EV-drivers on the go.
“From the home-office commute and on the way; we will always be behind EVBox to assist EV drivers. By supporting the drivers, we are as well helping OEM’s and fleet companies to enrich their offering to their customers, ensuring peace of mind for all parties involved.”